Setup and Licensing
1. I installed the trial version and [Feature] is greyed out!
Did you activate the product? (Help menu)2. I bought the Office 2007 Home and Student Edition, how do I get Outlook installed?
Outlook isn't part of the Home and Student Edition suite anymore - it's been replaced with OneNote. You'll either need to return that and get the "Standard Edition" or buy Outlook separately.Sharing
1. How can I share a firm calendar between multiple users?
If you have an Exchange Server or a SharePoint Server you can create a Public Folder or a SharePoint list. If not you may be able to find something helpful here: http://www.slipstick.com/outlook/share.htmAccounts
1. How can I STOP Outlook 2007 from automatically checking RSS?
Go into Send/Receive Groups (CTRL+ALT+S) and edit the default Send/Receive group. Select RSS from the left side and uncheck the box at the top that tells Outlook to check the RSS feeds as a member of that Send/Receive Group.Troubleshooting
1. Where do I find SCANPST in Outlook 2007? Click Start, Run and type: %ProgramFiles%\Microsoft Office\Office12\ in the box, and then press ENTER. Find and double-click Scanpst. NOTE: If you're using 64-bit Vista it may be under the Program Files (x86) folder.
2. How do I start Outlook with the Reading Pane turned off? Start Outlook with the /Nopreview switch. For more information see: http://office.microsoft.com/en-us/outlook/HP010031101033.aspx
3. I have e-mail messages stuck in my Outbox - HELP!
A1) Click File | Work Offline. Is Outlook in Offline mode already? If so, click Work Offline to put it back in Online mode and see if your messages send now. Otherwise...put Outlook in Offline mode. Go to your Outbox and delete the stuck message. Click File | Work Offline to put Outlook back Online.
A2)See if this helps: http://support.microsoft.com/kb/195922
4. I had a list of categories in my Outlook 2003 but I don't see that list on my new machine in Outlook 2007! Can I move it over somehow?
Outlook 2003 saves Categories as registry entries while Outlook 2007 saves them in the default message store. To move your categories over from 2003 to 2007 you could try exporting the registry key and importing it on your 2007 machine. Outlook 2007 may try to convert them for you. OR you could create a test item - a task perhaps - and assign EVERY category you want to bring over to it. Then transfer that item (as an e-mail attachment or in a PST file perhaps) to your 2007 machine and manually use the "Add to Master Category List" feature for each category. See here for more info: http://www.slipstick.com/outlook/olcat.asp
5. My PST File Has Disappeared from Outlook!
There can be a couple of reasons for that. The most common is that you've closed the data file in Outlook. Getting it back is as simple as clicking File | Open | Outlook Data File and select the PST file to re-open.
Another possibility is that you've actually moved or deleted the PST file from it's default location. That's hard to do accidentally but it's not unprecedented. Check your Windows Recycle Bin and see if you find the PST file sitting in there waiting for you to un-delete it. If it's not there then you need to check the default folder locations for it:
"C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook" is for Windows XP
"C:\Users\<username>\AppData\Local\Microsoft\Outlook" is for Vista.
If you don't see the PST file there, then you will need to search your computer for it. In Windows Explorer click the Search button or field (depending upon your version of Windows) and type "*.PST" in the filename field. Make sure the search is configured to search Hidden and System folders since many of the data folders in XP and Vista are actually hidden (including the default locations specified above).
You might also find this article helpful: http://www.slipstick.com/config/backup2007.aspE-Mail
1. Can I do a "While You Were Out" telephone message e-mail form in Outlook? I'd like my secretary to be able to e-mail my phone messages to me in that manner. Sure. You don't really NEED a special form for it; she could just send you an e-mail message that says "Call Joe Smith at 555-1212 regarding the Jones matter" but if you really want a special form for it check out this template.
2. How do I stop Outlook 2007 from suggesting e-mail addresses when I'm creating e-mail? Tools | Options | E-mail Options | Advanced E-mail Options and uncheck the "Suggest names while completing To, Cc and Bcc fields."
3. What if I want to delete all of those cached addresses? Find and delete the .NK2 file for your profile.
4. What if I just want to delete a single one of those cached addresses? Start to type an address that would suggest the bad address, when the bad address shows up on the suggestion list use your arrow keys (NOT YOUR MOUSE) to highlight it and then press the Delete key.
5. How can I get new mail notifications for messages received in subfolders? You can't do it natively with Outlook, but perhaps you can find a suitable third-party utility here: http://www.slipstick.com/addins/notify.asp.
6. In Outlook 2007 when I click the "TO" button in a new e-mail message I don't see any of my Contacts listed in the address book.
1. Right-click your Contacts folder, go to Properties and the "Outlook Address Book" tab. Check the box for "Show this folder as and email address book.
2. If that option is greyed out...go to Tools | Account Settings | Address Books and see if there is an Outlook Address Book listed. I'm betting there won't be. Click "New" and add an Outlook Address Book ("Additional Address Books", Next, Outlook Address Book...). Then reattempt step #1.
7. Why is it that Outlook 2007 is now downloads my newest e-mail messages first? It used to download the older ones first!
That's a change that was made in Service Pack 2 to the POP mail service. The idea was that the newest messages were more likely to be the more important ones so they should be downloaded first.Contacts
1. How do I get the Contacts field to appear at the bottom of my items in Outlook 2007?
Go to Tools | Options | Contact Options and check the box "Show Contact Linking on All Forms".
2. I need to be able to separate my contacts into groups, what's the best way?
There are two basic ways to do it. 1. Create subfolders and store your contacts in the appropriate subfolders. This can be a o.k. way to do it if each contact will only appear in one subfolder or if you need to grant permissions to other users to access these subfolders and you want them to be isolated from each other.
2. Use categories. Assign each contact to one or more categories and then create custom views to allow you to see the different categories in various ways. This is usually the best solution to this problem.
Last Updated: 03/09/2010